Job Title: Regional Support
Wage Status: Exempt
Reports To: Regional Manager
General Job Description Purpose:
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Regional Support. It should also be noted that responsibilities and duties might not be specifically addressed.
General Position Summary:
The Regional Support is responsible for supporting the Regional Managers properties. These responsibilities include responding to calls and emails from residents, owners, and vendors. Preparing and reviewing weekly, monthly, quarterly, and annual reports for properties assigned.
Essential Duties:
1. Train Property Managers on reports, systems, receivables, and payables.
2. Visiting the assigned properties frequently.
3. Correspond with managers and employees regarding policy and procedures, reports, payroll, and scheduling tasks.
4. Correspond to vendors regarding payments and statements.
5. Preparing and implementing annual operating budgets.
6. Reviewing monthly operating statements.
7. Reviewing weekly reporting provided to our clients by required deadline.
8. Ensuring full property compliance with all FCM policies, and the program regulations of EEOC, Fair Housing, OSHA, EPA, and standard industry practices.
9. Review and approve payables and payroll for assigned sites.
10. Communicating with owners as required.
11. Handling all resident/vendor customer service issues for portfolio.
12. Participating in client site visits and meetings as dictated by Regional Manager and/or client.
Education, Knowledge, Skills
• Prefer a minimum of high school degree, some college preferred.
• 3-5 years experience in property management.
• CAPS®, CPM®, CAM®, ARM® designation preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of assigned property portfolio.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related.
• Basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
Working Environment/Requirements
A portion of typical work day is spent in office handling paperwork, computer transactions, correspondence, and employee / resident / owner meetings. The other parts of the day require constant physical inspections of assigned communities, walking up/down stairs and covering multi-terrain landscape of property. Local travel requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required depending upon assignment of property portfolio.
