Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 90,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-site, or both.
With thousands of successful implementations around the globe and years of experience working with and, in many cases, building Infor solutions, Infor Consulting Services (ICS) is a seasoned team of skilled experts who are committed to delivering value to our customers.
Our mission is to deliver high-value; low risk consulting and implementation services and offerings that help customers achieve improved business systems, processes and key performance indicators.
Please find further information here: http://www.infor.com/
SUMMARY:
In the Infor Consulting Services - ICS Competence Centre organization, the Consulting Manager reports to the Competence Centre Director & manages a team of consultants with the main focus of the role being utilization & optimization of shared resources.
The CC CM drives billed utilization, knowledge sharing, field-enablement for new product releases, hiring, on-boarding & development of graduate recruits & optimization of scarce resources. The principal KPI’s are billed utilization, product competence & headcount. The CC CM works closely with Regional CMs and Resource Planning.
Duties & Main Responsibilities:
• Manage a team of Consultants with responsibility for team utilization, recruitment, retention, performance evaluation, competence development, coaching & team building.
• Hire, on-board and develop graduate recruits (Green Beans) to move from Associate Consultant to Consultant within 18 months working within common CC processes.
• Achieve team utilization & headcount targets.
• Report & optimize use of bench resources.
• Drive knowledge exchange processes within both the team & across ICS
• Oversee Subject Matter Experts & Technical Solution Architects
• Achieve objectives set by Competence Centre Director.
• Actively contribute to and establish business developments plans with the assigned Region
• Serve as escalation point for Consultant issues and concerns.
• Work closely with Regional Management on capacity planning, resourcing requirements for major projects & resource competence development plans
• Work closely with Resource Planning on scheduling & optimization of resources & staffing of projects
• Be a spokesperson internally and externally to support development and growth of the assigned region
• Manage internal communication to employees.
Knowledge, Skills and Experience (E= Essential, D= Desirable)
• Line management experience of 10 or more employees, preferably in a shared service model (E)
• Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment (E)
• Proven ability to develop and maintain effective internal and external business relationships with various levels of management (E)
• Experience working with, and or coordinating the efforts of multiple parties (E)
• Experience in software industry or related industry including management experience (E)
• Knowledge of Infor company products and services (E)
• Knowledge of applicable industry terminology and practices (E)
• Ability to manage utilization forecast and reflect a true position (E)
• Excellent communication, presentation, organizational and planning skills (E)
• Excellent understanding of German and English (communication and writing) (E)
• Excellent interpersonal skills to work as a team member (E)
• Professional appearance and presentation (E)
• Experience of successful implementation of large scale software implementation projects (D)
• Bachelor’s Degree in a related field or equivalent work experience (D)
• Services delivery experience and strong track record of overachievement on targets (D)
• MS-Office suite and various other software applications used as required (D)
• May required to work additional hours as required
• High levels of stress may occur periodically
• Ability to travel regionally, nationally and internationally as required
The information above is not complete and may change once joining Infor in future but this is a guide of the overall roll. Please find further information here: http://www.infor.com/
We offer a competitive package to our finalist as well as a stimulating environment that allows real growth opportunities. We have a fast-paced, performance-driven culture that rewards results and offers opportunities to talented individuals throughout our global organization.
If you recognize yourself in this description and are interested in joining us to build the future of our company, please apply and send your CV to: anita.best@infor.com
TOP® Consultant | Ausgezeichneter IT-Berater | 2017
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