Technical Product Support Analyst with German
About Infor:
Infor is one of the world's largest providers of enterprise applications. We are a global, and strong company with innovation and beautiful business applications delivered as a cloud service. Infor software is specialized by industry & focus on usability. We work for prestigious customers like: Ferrari, GAP, SAS, Nissan, Bank of America, GSK, Mitsubishi, Tommy Hilfiger and Lockheed Martin. Our ambitious is to be the best employer of CEE in next 2 years. We are currently recruiting in Wroclaw and we are excited to meet you! www.infor.com
Your Responsibilities / Activities:
• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Focuses on developing knowledge in specific product suite or operating environments.
• Contributes information to the Support knowledge base.
• Manages workload effectively following Support Procedures
Your education, experience & skills which can makes you the One:
• Recently graduated in Computer Science or equivalent.
• Languages: Fluent German and fluent English.
• Experience in a technical support
• Team player with the ability to build strong peer and interpersonal relationships.
• Good problem solving and analytic skills.
• Good writing and editing skills.
• Strong organizational and problem solving skills.
• Able to provide oral and written communication that effectively articulates complex ideas.
• User of Microsoft Office applications
• SQL knowledge.
• Database knowledge (SQL,Oracle)
Would be good if you also have:
• Previous experience working on Customer Service.
• Previous experience on Enterprise Asset Management software.
