POSITION SUMMARY:
Analyze business requirements and develop business requirement documents and detail design specifications for enhancements, configuration changes and new information technology and systems. Document of test scenarios against the business requirements and conducts QA resting post development activities. Serve as the channel between the customer community, the Engagement Manager and the development team and is involved throughout the entire development life cycle.
ESSENTIAL FUNCTIONS:
• Perform requirements gathering and analysis to include: analytical techniques, interview techniques, data gathering techniques, current system documentation, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, development of requirements, JAD sessions and key analytical troubleshooting.
• Create use cases and use case diagrams which serves as a vehicle in gathering, analyzing, documenting and communicating functional requirements between customer community and systems development team.
• Create business requirement and design specification documents based on the functional requirements
• Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communication.
• Participate in and suggest process improvement
• Perform QA testing to ensure that all requirements are met and are in-scope to the business requirements
• Provide 2nd or 3rd level support thru configuring and improving use of a specific application
• Provide data quality and suggest improvements within application area
• Ensure that all required application documentation exists and is updated
• Develop end-user training materials and process documentation
• Analyze problems and create change requests
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EDUCATIONAL/SKILL/EXPERIENCE PREFERENCES:
Minimum Qualifications:
• 4-year college degree or related experience
• 2+ years experience as IT Business Analyst
• 2+ years experience as Application Support
• Strong analytical skills
• Strong interpersonal skills; must be able to interact with personnel in multiple business roles
• Good English verbal and written communication skills
• Excellent documentation skills
• Ability to work independently in a global setting including multiple cultures, time zones and potential language barriers..
• . Thorough working knowledge of the SDLC models / methodologies, IT systems and processes, methodologies and their direct implementation to projects.
• Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills and experience with numerous environments and architectures.
• Experience in data gathering, negotiation and facilitation techniques
• Experience with requirements management, use case and modeling tools.
• Strong decision making / problem solving skills
Demonstrated leadership and attention to detail skills
Preferred Qualifications:
• Industry Certification on Business Analysis
PHYSICAL REQUIREMENTS:
• General office environment
• Domestic/International travel may be required
• No special physical demands
