Infor Service Delivery Managers (SDMs) are trusted advisors to cloud customers during deployment of the cloud solution, ensuring a smooth transition to the Infor cloud.
JOB RESPONSIBILITIES:
• Act as a primary point of contact between customer, implementation partner and Infor during the implementation project lifecycle
• Schedule, facilitate and monitor cloud operations activities during implementation, from provisioning through go-live
• Monitor Cloud project implementations and provide comprehensive updates on projects progress, issues, key milestones and risks within Infor
• Escalate critical project issues to resolve critical issues that may impact project success or cloud adoption
• Schedule and participate in project steering committee meetings to provide project updates and change adoption input to customer at C-level
• Ensure a smooth transition post go-live to stable operations and continuation of relationship Infor Services.
• Engage customers to ensure participation as an Infor reference at go-live
• Provide feedback to Infor consulting teams, partners and cloud operations to ensure continuous improvement.
EDUCATION & EXPERIENCE:
• Bachelors Degree or equivalent experience
• PMP certification preferred
REQUIRED SKILLS:
• Experience with major ERPs and/or Financial or HCM applications saas/cloud solutions
• Strong project management skills
• Excellent written/verbal communication and presentation skills
• Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
• Ability to respond quickly to changing demands and market conditions
• Commitment to teamwork and ability to operate in a matrix management environment
PREFERRED SKILLS & KNOWLEDGE:
• Infor Cloudsuite knowledge or experience implementing and Infor ERP
• Experience working with key technology partners and vendors
• Healthcare or Public Sector industry knowledge and experience
