Technical Product Support Analyst (m/f)
About Infor:
Infor is one of the world's largest providers of enterprise applications. We are a global, and strong company with innovation and beautiful business applications delivered as a cloud service. Infor software is specialized by industry & focus on usability. We work for prestigious customers like: Ferrari, GAP, SAS, Nissan, Bank of America, GSK, Mitsubishi, Tommy Hilfiger and Lockheed Martin. Our ambitious is to be the best employer of CEE in next 2 years. We are currently recruiting in Wroclaw and we are excited to meet you! www.infor.com
Your Responsibilities / Activities:
• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Focuses on developing knowledge in specific product suite or operating environments.
• Contributes information to the Support knowledge base.
• Manages workload effectively following Support Procedures
Your education, experience & skills which can make You the one:
• Graduated in Computer Science, IT or equivalent.
• Languages: German and fluent in English.
• Team player with the ability to build strong peer and interpersonal relationships.
• Good problem solving and analytic skills.
• Good writing and editing skills.
• Strong organizational and problem solving skills.
• Able to provide oral and written communication that effectively articulates complex ideas.
• User of Microsoft Office applications
Would be good if You also have:
• Previous experience working on Customer Service.
• Knowledge on any of these areas: C++, Cobol, .NET, Java, Lj4, SQL (database), XML skills, Crystal Reports or JASPER.
Why join Infor?
• Challenge – You will help solve the challenging business problems of our diverse customers globally
• Start-up phase – We are expanding our presence in Poland. You will co-create the company during a start-up phase, possibility of promotion and build a successful career path
• Diversified work – You will have a possibility to change between projects, technologies, applications and customers
• Training program – We provide an intensive training program, with access to global experts and a knowledge base.
• Benefits – We will provide a comprehensive package with flexible working hours
• Cooperative culture – You will work with inspiring people in a prestigious office in the center of Wroclaw
Send your CV in English: join@infor.com - your e-mail subject should include job position and Requisition Number.
OR APPLY ONLINE HERE
Please make sure your CV includes the following clause:
“I hereby give my consent for processing my personal data included in the employment offer for the needs of the recruitment process (in accordance with the Data Protection Act of 29 August 1997, Journal of Laws of 2002, No. 101, item 926, as amended).”
Please also note: Only successful applicants will be invited for an interview
