Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com.
POSITION: (Senior) Program Manager
Infor is actively recruiting a (Senior) Program Manager to join our team in Italy. The (Senior) Program Manager will need to understand customer strategic program objectives and take ownership of Infor contractual requirements defined in the Program Charter and underlying Statements of Work covering the various global projects. He or she will manage resources assigned to fulfill those requirements using Infor’s implementation methodology, lead implementation planning, control project plan and overall execution, develop positive relationships with all customer project stakeholders creating a high level of customer satisfaction, and help the customer realize expected benefits.
The Program Director manages large global projects and works directly with the Project Managers, Solution Architects and Strategic Consultants to deliver the client road map on time and on budget. Ability to articulate Company products and solutions to customers and the value added benefits received. Consistently uses and improves the existing methodology. Includes lessons learned to Company knowledge management system.
Leadership – Demonstrate ability to provide direction to and motivate resources to achieve desired results. Mentor and develop on site teams and promote teamwork amongst peers and customer personnel. Lead by example and demonstrate a positive mental attitude. Demonstrate standard leadership traits: strategic, forward thinking, problem solving, implementation thought leadership.
Revenue & Execution – Results oriented, achieve team utilization, team revenue and team margin targets. Ability to estimate projects accurately. Anticipate client needs. Influence others to get what you want/need (i.e. other departments). Effectively manage schedule and individual resource utilization. Identifies problems proactively and leverages the organization in an efficient manner to resolve them. This position is revenue generating and is expected to be billable at least 60% of the time.
Sales and Admin – work with Sales Solution Architects and Strategic Consultants to develop and support global client services solution roadmap.
Communication & Documentation – Efficiently, effectively and appropriately establish and manage expectations through verbal and written communication. Demonstrate the ability to effectively listen and comprehend.
Personal Development – Subject matter expert and thought leader for the art of implementation. Keep current as to new developments, best practices, industry trends and new innovations.
Client Satisfaction –Responsible for balancing the overall satisfaction of the client while effectively representing both the client and Infor’s best interests. Work with project team to achieve high levels of client satisfaction. Is able to escalate in case of possible dis-satisfaction and organize solutions with Infor organization globally to get situation back on track. Be able to measure the effectiveness of the client end solution against the roadmap developed in the sales cycle.
EDUCATION & EXPERIENCE:
College Graduate w/ 4 yr degree - Business, computer science, process engineering preferred
Prior experience working with, and/or coordinating the efforts of multiple parties (e.g. third parties or clients) on large scale (ideally global) software (ERP) implementation projects
Certification as a PMP from PMI or equivalent
Experience in managing large global business transformational projects.
Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment, working with complex projects and handling demanding customers.
Possess a high degree of project planning, organizational skills, and systems integration expertise
Ability to effectively communicate with all levels of customer personnel
Proven record of execution to time and budget
Strategic and tactical thinking
Italian & English both speaking and writing
Preferred skills & KNOWLEDGE:
Knowledge of structured Business Process Reengineering techniques
No (global) travel restrictions – estimated 50%-75%
Strong project estimating skills and machine tool manufacturing industry expertise
Interested? Please send your CV to firstname.lastname@example.org