General
The ICS Project Director will need to understand customer strategic project/program objectives and take ownership of Infor contractual requirements defined in the Program Charter and underlying Statements of Work covering the (various) project(s). He or she will manage resources assigned to fulfill those requirements using Infor’s implementation methodology, lead implementation planning, control project plan and overall execution, develop positive relationships with all customer project stakeholders creating a high level of customer satisfaction, and help the customer realizing expected benefits.
Duties & Responsibilities
The Project Director manages the larger key projects and works directly with the Sub-Project Managers, Solution Architects and Strategic Consultants to deliver the client road map on time and on budget. Ability to articulate Company products and solutions to customers and the value added benefits received. Consistently uses and improves the existing methodology. Includes lessons learned to Company knowledge management system.
Leadership – Demonstrate ability to provide direction to and motivate resources to achieve desired results. Mentor and develop on site teams and promote teamwork amongst peers and customer personnel. Lead by example and demonstrate a positive mental attitude. Demonstrate standard leadership traits: strategic, forward thinking, problem solving, and implementation thought leadership.
Client Satisfaction – Responsible for balancing the overall satisfaction of the client while effectively representing both the client and Infor’s best interests. Work with project team to achieve high levels of client satisfaction. Is able to escalate in case of possible dis-satisfaction and organize solutions with Infor organization globally to get situation back on track. Be able to measure the effectiveness of the client end solution against the roadmap developed in the sales cycle.
Revenue & Execution – Results oriented, achieve team utilization, team revenue and team margin targets. Ability to estimate projects accurately. Anticipate client needs. Influence others to get what you want/need (i.e. other departments). Effectively manage schedule and individual resource utilization. Identifies problems proactively and leverages the organization in an efficient manner to resolve them. This position is revenue generating and is expected to be billable at least 65% of the time. Work closely with Regional Management on capacity planning, resourcing requirements for major projects & resource competence development plans. Work closely with Resource Planning on scheduling & optimization of resources & staffing of projects.
Communication & Documentation – Efficiently, effectively and appropriately establish and manage expectations through verbal and written communication. Demonstrate the ability to effectively listen and comprehend. Manage internal communication to project members.
Sales – work with Sales Solution Architects and Strategic Consultants to develop and support global client services solution roadmap.
Personal Development – Subject matter expert and thought leader for the art of implementation. Keep current as to new developments, best practices, industry trends and new innovations.
Knowledge, Skills and Experience
College Graduate w/ 4 yrs. degree - Business, computer science, process engineering preferred
Experience of successful implementation of large scale multi-product suite software implementation projects
Certification as a PMP from PMI or equivalent
Proven ability to perform effectively in a fast-paced, high-growth, rapidly-changing environment working with complex projects and handling demanding customers
Possess a high degree of project planning, organizational skills, and systems integration expertise
Proven ability to develop and maintain effective internal and external business relationships with various levels of management
Experience working with, and or coordinating the efforts of multiple parties
Knowledge of applicable industry terminology and practices
Ability to manage utilization forecast and reflect a true position
Excellent communication, presentation, organizational and planning skills
Excellent understanding of both Spanish & English
Excellent interpersonal skills to work as a team member
Professional appearance and presentation
Various
Knowledge of Infor company products and services is a pre
MS-Office suite and various other software applications used as required
May required to work additional hours as required
High levels of stress may occur periodically
Ability to travel regionally, nationally and internationally as required – estimated 60% - 75%