Business Unit:
zzTerminix

Title:
Customer Service Rep - Home Based Agent

Location:
NY- Medford- 2373

City:
Medford

Metro Area:
New York/Northern New Jersey/Long Island

State:
NY

Postal Code:
11779

Branch Number:
2373

Requisition Number:
698996

First Open Date:
01/21/2011

Post Date:
01/22/2011

Description:
Position Overview

This is the home-based customer service role. Receives and/or places telephone calls which are basic and routine in nature to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Acts as the customer advocate for all customer service issues. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing
orders, preparing general correspondence and coordinating with other functions as required.
Acts as customer contact regarding scheduling, service and billing.

Responsibilities

1. Handles customer calls/correspondence for customer scheduling and inquiries
2. Offers assistance to customers with service, billing or other issues
3. Records all customer information and call history information accurately on appropriate paperwork or electronic systems
4. Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements
5. Maintains level of knowledge and understanding of features of service, operating systems, marketing promos and special offers
6. Work flexible hours based on seasonality and business requirements

Competencies
• ServiceMaster Commitment
• Customer Orientation/Positive Impact
• Results Orientations/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Problem Solving and Decision Making
• Initiative

Education and Experience Requirements
• High School Diploma or general education degree (GED); or one to two years of related
experience and/or training; or equivalent combination of education and experience
• Six (6) months to one year clerical or customer service experience

Knowledge, Skills, and Abilities
• Basic knowledge of Microsoft Word, Excel and Windows
• Strong oral and written communication skills
• Strong problem-solving skills
• Ability to type 25 wpm
• Ability to utilize a personal computer or CRT
• Ability to work from home and maintain expected productivity
• Ability to work flexible work shifts

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V



Apply Now



Search for Other Jobs




Terms of Use | Privacy Policy | About Infor Talent Science | Contact Us

Copyright © 2020 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or related affiliates and subsidiaries. All other trademarks listed herein are the property of their respective owners. www.infor.com.