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The Venetian Resort & Casino’s Bet on PeopleAnswers Pays Off With a 38% Turnover Reduction

Date: Aug 11, 2009
Industry: Hotels & Casinos

Staffing casinos without PeopleAnswers is not worth the gamble, as this recent case study shows.


DALLAS, TX — August 10, 2009 — Las Vegas’ The Venetian Resort and Casino, along with its sister property, The Palazzo, attained a 38% reduction in employee turnover by using the PeopleAnswers pre-employment solution.

The Venetian Resort-Hotel-Casino, Las VegasThese resorts are two of the most popular vacation destinations on the Las Vegas strip. The Venetian, a $1.5 billion property offering 4,027 elegant suites, is an artful replica of the city of Venice, Italy. The Palazzo is a 50-floor luxury tower with another 3,050 luxury suites filled with guests expecting the finest in service, accommodations, gaming, and cuisine.

To establish and maintain a quality presence in the ultra-competitive resort industry of Las Vegas, The Venetian and The Palazzo must offer spectacular guest experiences accompanied by exquisite service. These lofty guest expectations must be met by every resort employee, including front desk, valets, retail salespeople, casino dealers, and security officers, to name a few. These hotels/casinos trust PeopleAnswers’ employee selection software to recommend individuals who enhance the “vacation-of-a-lifetime” ambiance at the world’s largest 5-diamond resort.

In the high-stakes realm of luxury hotels, savvy clientele demand great service, and they know it when they receive it. To help fulfill those expectations, PeopleAnswers specializes in identifying job candidates with the behavioral characteristics that result in longer job tenures than those hired through traditional methods. “When voluntary turnover drops by almost 40% as documented in this study, the resort’s HR and Training teams can focus less on hiring and more on providing quality guest services,” says Gabriel Goncalves, President and CEO of PeopleAnswers. “Using PeopleAnswers, The Venetian and The Palazzo help ensure that guests interact with an experienced, well-trained hotel staff skilled at transforming one-time visitors into repeat customers.”

About The Venetian and The Palazzo
These two resorts offer the world’s largest standard suites and Las Vegas’ most elegant casino. Amenities include 19 remarkable restaurants featuring Wolfgang Puck, Emeril Lagasse, and Thomas Keller. Visitors can browse the 80 international boutiques of The Grand Canal Shoppes.

About PeopleAnswers
PeopleAnswers provides next-generation web-based hiring assessments to help maximize the quality of every hire, reduce turnover, and streamline the selection process. Our clients include Sofitel Luxury Hotels, Atlantis (Paradise Island, Bahamas), The Kessler Collection, Neiman Marcus, Saks Fifth Avenue, Macy’s, and Bloomingdale’s.

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