TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – EOE of Minorities/Females/Vets/Disability
Position Overview
Directs all sales and operational back-office administration through regional administrative and audit teams to support branch-based residential and commercial sales and services. Oversees the implementation of technology changes/enhancements impacting branch operations. Leads administrative process re-engineering to drive efficiencies and improve performance.
Responsibilities
• Directs regional management teams in the back-office administration of sales and operational processes to support the execution of company strategies. Designs, develops and implements short and long-term goals and business plans aligned with overall company goals.
• Prepares and manages department budgets, staffing models and associated expenses.
• Ensures the measurement, monitoring, compliance and optimization of business processes.
• Re-engineers administrative processes to streamline work, reduce labor expense and ultimately improve customer experience.
• Oversees the development of business requirements to drive changes and enhancements to technology platforms used by administrative teams.
• Oversees the design, tracking, analysis and reporting of key performance indicators (KPIs) for management.
• Supports talent development programs and initiatives to ensure preparedness of management and staff to support the business.
• Frequently travels to regional administrative centers for meetings and training.
Education and Experience Requirements
• Bachelor's degree and 8-10 years of business operations support experience within a customer service focused organization required. Management experience within a geographically-distributed organization required.
• Financial and business process management experience required.
• Valid, permanent driver’s license from state of residence and a clean driving record, defined as no DUI-related violations within the past five years and no more than three moving violations within the past three years, are required. Current liability auto insurance required.
We perform pre-employment testing.
Knowledge, Skills, and Abilities
• Knowledge of sales and auditing processes
• Knowledge of accounting and accounts receivable processes
• Knowledge of workforce planning and forecasting
• Knowledge of SG&A budgeting and forecasting
• Business process management and improvement skills, including documentation and KPI measurement and reporting
• Leadership and management skills, including performance management and coaching
• Written and verbal communication skills, including executive presence and presentation development and delivery
• Conflict management and resolution skills
• Systemic problem solving and decision making skills
• Technical knowledge of operating systems and databases
• Computer skills in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Organizational and project management skills
• Quantitative and qualitative analytical skills and attention to detail
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
